The questions we hear most often from shippers — about how our services work, how pricing is put together, and what documents you'll need. Can't find what you're looking for? Send us a message and we'll answer directly.
Multimodal transport means your cargo travels using two or more modes under a single booking — for example, rail to a regional hub and then road onward to final delivery — coordinated through one point of contact rather than separate bookings with separate carriers. These combinations depend on the exact legs and transshipment points involved, so our calculator shows you the route on the map but has our team confirm pricing manually, rather than guessing at a number a lookup table can't price accurately.
Sea freight (FCL/LCL) is usually the most cost-effective option for larger volumes and non-urgent cargo, especially over long distances. Road freight tends to be cheapest for shorter regional routes, such as within Europe or the CIS. Rail sits between sea and road on cost for the Turkey–Central Asia–China corridor, while air freight is the fastest option but costs the most per kilogram. The right choice depends on your cargo's weight, volume, urgency and route — our calculator gives you a side-by-side estimate for each mode in seconds.
The HS Code — Harmonized System code, referred to as TN VED in Russian-speaking countries and GTİP in Turkey — is an internationally standardized number used to classify traded goods for customs purposes. It determines applicable duty rates, required permits and trade statistics for your shipment. For example, chapter 84 covers machinery and mechanical appliances, while chapter 61 covers knitted apparel. You can search for your own product's code below — it's entirely optional, but it helps our team prepare accurate paperwork faster.
Incoterms (International Commercial Terms) are standardized three-letter trade terms — such as FOB, CIF, EXW or DAP — published by the International Chamber of Commerce. They define exactly where the seller's cost and risk end and the buyer's begin during a shipment. We've prepared a separate article on our blog that walks through all 11 rules with animated diagrams — read it here.
Yes — we offer meaningful discounts to regular clients and to shipments with larger volumes. The more consistently you ship with us, or the bigger the shipment, the more room we have to put together favorable rates. Get in touch with your expected shipping volumes and frequency, and our team will prepare a tailored offer.
At minimum: origin and destination, cargo type, and either the weight/volume (for LCL, air, or road/rail LTL) or the container/truck count (for FCL/FTL). Our online calculator walks you through exactly these fields and gives an instant estimate; for anything more complex, send us the details through the contact form and we'll follow up with a firm quote.
Multiply length × width × height (in meters) for each package to get cubic meters (CBM), then add up all packages. For air freight, carriers also compare this to a "volumetric weight" — roughly length × width × height in centimeters, divided by 6000 — and charge whichever figure is greater. Our calculator does this conversion automatically once you enter your dimensions.
Most general, palletized, containerized and project cargo moves without any issue. Dangerous goods (IMDG/IATA-classified), high-value items and perishables need special handling and extra documentation, and in some cases aren't accepted on certain routes. Let us know what you're shipping in advance and we'll confirm the right service, and any restrictions, for your specific lane.
It depends entirely on the mode and route — anywhere from 1–3 days by air within the Middle East, to 25–35 days by sea between Turkey and the Far East. Our calculator shows an estimated transit range for your exact origin, destination and mode as soon as you select them.
We work with carriers who carry standard liability coverage, and we strongly recommend additional cargo insurance for valuable or fragile shipments. Mark your cargo as "High-value" or "Fragile" in the calculator or contact form, and our team will advise on the right coverage before booking.
No — as an NVOCC and freight forwarder, we prepare and manage the necessary customs documentation and work with agents at both ends of the route. You'll need to provide accurate commercial documents (invoice, packing list, and ideally the HS code) — the more complete these are upfront, the faster your cargo clears.
Once your shipment is booked, our team keeps you updated at each key milestone — booking confirmation, departure, transit checkpoints and arrival. For container shipments, we can also share the carrier's own tracking reference so you can follow it directly.
Yes — LCL (sea) and LTL (road/rail) exist exactly for shipments that don't fill a full container or truck. We consolidate your cargo with other shipments heading the same direction, so you only pay for the space you actually use.
Typically a commercial invoice, a packing list, and — depending on the cargo and route — a certificate of origin, an HS code classification, and any product-specific permits (for example, for dangerous or regulated goods). Our team will confirm the exact list once we know what you're shipping and where.
Yes — dangerous goods can be shipped with proper classification, packaging and documentation (IMDG for sea, IATA for air, ADR for road). Select "Dangerous goods" as the cargo type in the calculator or contact form, and our team will confirm the requirements for your specific product and route.
Turkey is our hub, connecting Europe, the CIS (including our primary market, Turkmenistan), the Middle East, North Africa, South and Southeast Asia, and the Far East. Check the origin/destination lists on our calculator for the full list of cities we currently cover, or contact us if you don't see your specific location.
Send us the details and our team will get back to you directly — usually within one working day.
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